As a customer of AT&T Wireless, you have agreed to their wireless customer agreement. This agreement is a legally binding contract that outlines the terms, conditions, and policies of your wireless service with AT&T. It is important to understand the agreement, as it affects your service and usage.
While the customer agreement is a lengthy document, here are a few key points to consider:
1. Payment and Billing – The agreement outlines the payment terms for your wireless service, including late fees and collection procedures. It also explains how billing is calculated, what charges are included, and how to dispute billing errors.
2. Service Plans and Usage – AT&T offers a variety of service plans, including data plans, family plans, and international plans. The agreement outlines the terms and conditions of each plan, including usage limits, data speed, and roaming charges. It also outlines the consequences for exceeding usage limits or using the service for illegal or unauthorized activities.
3. Device Warranty and Support – The agreement explains the warranty for devices purchased from AT&T, as well as the support available for technical issues. It also outlines the steps for returning a defective device or canceling service.
4. Changes to Service and Agreement – The agreement allows AT&T to make changes to the service, pricing, or terms of the agreement with prior notice. It also outlines the process for cancelling service or disputing changes that you do not agree with.
5. Dispute Resolution and Arbitration – The agreement includes a dispute resolution clause that requires customers to resolve disputes through arbitration rather than a lawsuit. It also explains the process for filing a claim and the limitations on damages.
In summary, the AT&T Wireless customer agreement is a legally binding contract that outlines the terms, conditions, and policies of your wireless service with AT&T. It is important to read and understand the agreement to ensure proper usage and billing. If you have any questions or concerns about the agreement or your service, contact AT&T customer support for assistance.